Experience

February 2025 – August 2025 · Newark, NJ

• Developed and supported The Village using Vue.js, Django, PostgreSQL, and REST APIs, troubleshooting front-end, back-end, and data-flow issues across the application stack.
• Resolved 100% of assigned Jira tickets by reproducing issues, identifying root causes, implementing and testing fixes, documenting progress, and submitting Git pull requests.
• Collaborated with the CTO, stakeholders, and developers to translate user needs into technical requirements and communicate project updates during weekly standups.

June 2023 – August 2023 · New York, NY

• Monitored client network traffic and security activity to investigate suspicious behavior, unauthorized access attempts, and potential cybersecurity risks.
• Provided on-site and remote technical support for software installation, configuration, connectivity, access, and user-system issues across client environments.

January 2021 – June 2021 · Carlstadt, NJ

• Provided on-site and remote IT support for 12+ client organizations, troubleshooting hardware, software, connectivity, account access, and endpoint issues in a managed services environment.
• Configured, deployed, and maintained 100+ laptops, desktops, and servers, including operating system setup, software installation, device configuration, and troubleshooting.
• Administered user accounts, software licenses, Microsoft Office 365, cloud services, and access permissions while supporting client user onboarding and account provisioning.
• Prepared systems for new employees and documented recurring technical issues, configuration steps, and resolutions to improve consistency across support requests.